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What you will get after implementing?
What you will get after implementing?
Operators will be able to process more requests than using docs, mobile phones and notepad.
Saving time by using self-sevrvice system.
Increasing worflow of sales department due to automatic outgoing calls process.
Productivity and efficiency of operators will increase because of interaction with customers.
One solution for different industries
One solution for different industries
Process all types of communication: calls, letters, fax, chat, text-info
Receive customers full contact history
Choose calling method for the company
Covers all markets and areas.
Integration of call center with banking system
Maximum workflow of operators
Special workflow with debtors and guarantors — Collection
Get full statistics of telemarketing
Incoming Call routing
Send text messages to customers with promo deals
Automatic calls with IVR-info
Email, web-chat and calls combined in 1
Predictive — special calls for outbound campaigns
Call back every time with CallBack system
Two-Ways API- integration with CRM
Plan operators schedule in the system
Functionality that solves all your problems
Functionality that solves all your problems
Multifunctional agent - processing calls from different sources
Setup of workflow - creating users role
Incoming ACD - display cusotmers map and call history during conversation
Telemarketing - easy setup of outgoing calls
Dynamic routing - calling customers ТМ using different lines in a circle
Automatic (IVR) dialing - automatic dialing without involving agents
IVR Script Designer - easy voice menu scripting
Web-Chat - chatting with clients
Fax - receiving and sending fax
Email - receiving and sending emails
Sending personalized text messages - personalized text messages mailing
Integration with Web CallBack - automatic callbacks from web page
IVR, SMS CallBack - order callback while listening to IVR or via text message
Blacklist - creating and editing blacklist of subscribers
VIP Customer Service - priority service for VIP clients and assigning to a personal agent
Appointment of CallBack's - planning and automatic dialing clients
Collection - working with debtors (for finantial institutions)
Creating operators group - create a group of operators, setting priorities and assigning tasks
Internal calls - implementing internal calls in contact center
Internal chat - comminication in chat between: agents, supervisors and managers
Conversation scripts - convinient conversation script with several types of scenario
Online monitoring - monitoring number of calls and status of agents
Statistic - detailed reports of worflow of contact center
Record of all conversations - automatic recording of conversations
Quality Cards - assessment of worlfow of operators
Work Force Management - planned and approved agets schedule
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